Shipping & Returns

At Field & Maple Vintage, we carefully pack every order to help ensure your vintage treasures arrive safely. Here's what to expect when you shop with us.

Shipping & Processing

Processing Time

Orders are typically prepared and shipped within 3–5 business days, excluding weekends and holidays.

Shipping Costs

Shipping charges, when applicable, are calculated at checkout based on the items ordered and their delivery destination. Available shipping promotions are applied at checkout.

Combined Shipping

If you purchase multiple items, we'll combine shipping whenever possible and refund any significant overage.

Packaging

We take care to package each item securely, using appropriate protective materials for fragile or delicate pieces. We also reuse clean, sturdy packaging materials whenever practical.

Tracking

Once your order ships, you'll receive a shipping confirmation with tracking information when available.

Order Cancellations

We understand that mistakes happen! If you need to cancel an order, please submit your cancellation request within one hour of placing your purchase.

Because we often begin preparing orders shortly after they're received, we cannot guarantee cancellation once packaging or shipping preparations have begun.

Returns & Exchanges

Because our pieces are vintage and often one of a kind, all sales are final. We do not accept returns or exchanges.

We photograph and describe each item carefully, including notable flaws or signs of age. If you'd like additional photos, measurements, or details before purchasing, please contact us. We're always happy to help.

Vintage Item Condition

All of our pieces are vintage and may show age-appropriate wear. We note significant flaws in each listing and include detailed photographs so you can review an item's condition before purchasing.

Please remember that variations and imperfections are often part of what makes vintage items special.

Damaged or Incorrect Orders

If your order arrives damaged, you receive an incorrect item, or something is significantly different from its description, please contact us promptly.

Include your order number, photographs of the item, and photographs of the packaging if damage occurred during transit.

We'll review the situation and work with you toward an appropriate resolution.

Shipping Delays

Delivery estimates are provided by shipping carriers and are not guaranteed. Delays occasionally occur due to weather, holidays, or other circumstances beyond our control.

If your package appears lost or significantly delayed, please contact us so we can help investigate.

Questions?

We want you to feel confident about your purchase. If you have any questions about an item's condition, measurements, shipping, or packaging, please contact us before ordering.

Thank you for supporting Field & Maple Vintage and giving these treasures a new chapter.